Nelnet Set-Up/ FAQ'S

1. Log on to your myGeneva account
2. Click on Student Financial Services
3. Click on “Go to My Nelnet Account” (upper right-hand side) Arrive at the Create Account Page. The contact information used to set-up the Nelnet account will automatically populate on this page. Verify that everything is correct. Other than providing additional email addresses, do not make any demographic changes in Nelnet. This information does not get transferred back to the student information system at Geneva. If you need to change any demographic information, log into my.agemboutique.com.
4. Click "Next"
5. In order for Nelnet to verify your identity during a phone conversation, you will need to create two security questions and answers. You will also be required to set up a “Pin Number” as well.
6. Click "Submit"
7. Arrive at “Home Page” in Nelnet.  You have now completed setting up a Nelnet account.

Designating an Authorized Party

Please note:  Parents do not receive notifications of billing statements unless their students have established shared access accounts for them.  This is in compliance with The Family Educational Rights and Privacy Act (FERPA.)

Video: Family Educational Rights and Privacy Act

1. From the Nelnet Home Page, click “Add an Authorized Party”
2. Enter the First Name and the Last Name of the person to be authorized
3. Check the box that says “Include the details that make up my balance” (If this box is not checked, the authorized party will not be able to see any details that make up account balance; just the balance due)
4. Create an “Authentication Question” and “Answer”.  The authentication question will be emailed to the authorized party to set up their access to the account.  (Make certain they know the answer to the authentication question.)
5. Enter an email address for the authorized party (Ensure it is current and correct)
6. Click “SAVE” (An email will be sent to the authorized party to set up Nelnet access)
7. Once the authorized party has setup their account, they will have a website link that they can use to view the student’s account, make electronic payments or setup a payment plan.

Video: Setting up an Authorized Party

1. Log into your Nelnet Account via access through MyGeneva. If you have not set up your Nelnet account and are a first time user, log into MyGeneva and click "Student Information", then "Student Financial Services" on the main navigation to set up your account.
2. Click on "Manage Refunds"
3. Your profile information will be imported from your MyGeneva account. You may not edit this information.
4. You may add an additional email address to receive notification when your refund has been processed. Click Next.
5. Click on Bank Account (Direct Deposit). This is the only option available.
6. This will open the Bank Account (Direct Deposit) Window. Enter the following information:
7. Account Holder Name
8. Bank Name
9. Check Account Type
10. Routing Number **(Must be Routing Number from Check and NOT Deposit Slip!)
11. Account Number
12. CLICK Save

You have now registered to receive your refund from Geneva College by Direct Deposit into your account.

If at any time your account information changes it is your responsibility to make sure you edit your account information. Failure to keep your account information current will result in your refund being delayed and/or processed by paper check.

Video: How to Edit Your Refund Profile

Setting Up A Payment Plan

Payment options for Fall 2024:

Please remember to re-enroll for the Spring semester.

Payment options for Spring 2025:

All financial aid must be finalized before signing up for a plan to ensure an accurate balance due. You will be required to sign up for the full balance due on your account. 

What are Student Choice Refunds?

Two Factor Authentication in Student Choice Refunds

The National Automated Clearing House Association (NACHA) is requiring institutions that allow for ACH refunds to provide two-factor authentication beginning in 2020.

Geneva College requires a second authentication when students need to make changes to their banking information for the purposes of the ACH refund method. With two factor authentication enabled, users will be sent an email to their Geneva email address with a code they must enter before being allowed to edit their ACH banking information.

Authorized parties will be required to set up Two Factor Authentication as well. 

Two factor authentication is a simple step that adds an extra layer of security and helps protect student's data.

With two factor authentication enabled, when a user selects Edit Refund Method, they will be taken to the authentication page to enter the code.

Incorrect and expired codes

By default, a code can be entered incorrectly three times. After the third attempt the code becomes invalid and a new code must be emailed to the user. If a user enters an incorrect code, the following message will appear.